Know where to go before you leave home — and get clear help when you arrive.
Hospital WayfinderIQ helps you prepare for your visit and find your way once you arrive. Availability depends on whether your hospital participates — if you are not sure, contact your hospital directly.
Your journey in four steps
From appointment letter to the right door
Open your trusted link
Follow the link your hospital sends with your appointment letter, text message or email.
Review travel & access
Check travel options, entrances, parking and accessibility information before you leave.
Follow your directions
Use indoor directions on your phone, or print them if you prefer.
Reach check-in or ask for help
Arrive at the right check-in point, or ask a member of staff at any time.
What you can do
Everything you need in one place
- Search for a clinic, department or facility by name.
- Choose route preferences, such as step-free or lift-avoiding.
- Scan a hospital QR code to instantly locate yourself.
- Find parking, drop-off points, toilets and other amenities.
Accessibility
A route is only useful if the person can use it
Accessibility is a product capability, not a cosmetic mode. We build route choices from functional needs and test them with people who have lived experience.
Route preferences
- Step-free travel
- Stairs or lift avoidance
- Distance and rest-point information
- Verified door, gradient and accessible-toilet attributes
We do not silently relax a route preference you have chosen. If no verified route matches, we tell you clearly and point you to staff assistance.
Accessible channels
- Screen reader support
- Full keyboard operation
- Voice control compatible
- Printable directions
We target WCAG 2.2 AA and align with the NHS Accessible Information Standard, tested through task-based sessions with disabled users.
Privacy, explained simply
We collect the minimum information needed
Anonymous by default
General navigation — finding a department, checking accessibility information — does not require you to identify yourself.
Minimum data where needed
Where an appointment-linked journey or self check-in requires information, we only ever collect the minimum needed for that step.
What Hospital WayfinderIQ does not do
- It does not give clinical advice.
- It cannot retrieve, change or guarantee your specific appointment.
- It is not an emergency service — in an emergency, always call 999.
Co-design & research
Help us design a better journey
We run accessible research sessions with patients, carers and visitors. Taking part is entirely optional and never affects your care.
Get help
The right kind of help, from the right place
Please note: This website cannot look up or manage your appointment. For anything specific to your care, contact your hospital directly using the details on your appointment letter.
Patient FAQs
Common questions
Improve patient journeys at your Trust
If you work for an NHS organisation and want to explore Hospital WayfinderIQ, our Solutions overview is the best place to start.